Frequently Asked Questions

AX Store is an online store based in Kuwait. We do not operate a walk-in showroom. Browse and order through our website, or contact our team on WhatsApp for help choosing products.

Yes. We sell genuine products sourced through trusted suppliers, including official distributors. If you have questions about a specific product’s origin or warranty coverage, contact us before ordering.

We currently deliver within Kuwait only.

Delivery costs 2.000 KWD for most areas. Delivery to Sabah Al Ahmad, Umm Al Hayman, and Al Mutlaa costs 4.000 KWD. The applicable fee is shown at checkout.

Orders placed before 4:00 PM are normally delivered the same day. During busy periods, delivery may take place the following day. Orders placed at or after 4:00 PM are normally scheduled for the next day. Deliveries run daily from 4:00 PM to 10:00 PM, Kuwait local time. The driver will call before arrival.

Gaming PC orders take 3 working days for assembly and software setup. Our team will contact you to arrange delivery once your PC is ready.

We accept KNET, Visa, Mastercard, and Apple Pay, subject to availability at checkout. Instalment options include Taly and Deema. Tabby is temporarily unavailable and will be displayed at checkout when available again. We do not offer cash on delivery.

Yes. Select an available instalment provider at checkout to view its payment schedule and eligibility requirements. Approval, instalment dates, and any provider charges are governed by that provider’s terms.

No. The 5% direct payment discount applies only to eligible products, as indicated on their product pages. The applicable payment options and price are displayed on the website. If your cart contains both eligible and excluded products, the discount applies only to eligible items.

Yes. Send us the product names or links, together with details of your current setup and intended use. Our team can help you choose suitable equipment and accessories.

If you ordered through an account, check your orders in My Account. You can also contact us on WhatsApp with your order number.

Contact us as soon as possible. Standard orders can be cancelled before dispatch, and address changes depend on the order’s delivery status. Gaming PC orders cannot be cancelled for a change of mind once placed because assembly begins upon ordering.

Eligible sealed, unopened, and unused products can be returned within 14 days of receipt, subject to our Returns & Refunds policy. There is no additional collection or restocking fee for an eligible return. Original delivery charges are not refundable for change-of-mind returns after dispatch. Faulty, damaged, or incorrectly supplied products are assessed separately.

We initiate the refund after receiving and inspecting an eligible return. It normally appears within 2–12 working days, depending on your bank or payment provider.

Most products include a one-year warranty, with the exact coverage and service arrangements depending on the product and manufacturer or distributor. Contact us with your order number if you need warranty assistance.

Contact us promptly with your order number, photos or a video of the issue, and the product’s serial number if available. Keep the packaging and accessories while we assess the issue.

Contact us on WhatsApp at +965 22204965 or email [email protected]. Our WhatsApp support hours are Sunday–Thursday, 10:00 AM–10:00 PM, and Friday–Saturday, 4:00 PM–10:00 PM. All times are Kuwait local time.