Returns, Exchanges, Refunds, Warranty & BNPL Protection Plan Policy

This policy applies to all purchases from AX Store. By placing an order, you confirm that you have read, understood, and agreed to this policy. It is the primary reference for any return/exchange/refund/warranty request and any escalations with payment intermediaries or service providers

Returns or exchanges are accepted within 14 days from delivery/invoice date only if ALL conditions below are met:

• Item is sealed, unopened, unused, and in a perfectly resalable condition.
• Original box/packaging, all accessories, inserts, labels, and any free gifts (if any) are included.
• Invoice / proof of purchase / order number is provided.

Any product that has been opened or used cannot be returned or exchanged under any circumstances.

All PC builds / non-ready assembled systems are final and cannot be canceled, returned, or exchanged under any circumstances, because component boxes are opened and parts are assembled immediately after the order is confirmed.

This applies to all build options listed on the website (multiple price-tier builds), not only individually customized builds.

• Digital goods, codes, and top-up / gift cards once delivered digitally.
• Software/licenses/subscriptions if unsealed, activated, or used.
• Consumables or items that naturally degrade with use (depending on the item type).
• Sale/clearance/promotional items may be non-returnable (as indicated on the product page or at checkout).

If you receive an item that is clearly damaged or not functioning upon delivery, you must contact us within 24 hours of delivery (preferably the same day) and provide:

• Order number / invoice
• Clear photos/videos showing the issue and serial number (if applicable)
• Packaging condition and included accessories

After inspection, we will proceed with the appropriate remedy (repair/replacement/refund) depending on the case and our technical assessment.

• Contact us via WhatsApp/email with your order number and reason.
• We may require inspection before approval.
• Items returned without prior approval and proof of purchase may be refused.

• Approved refunds are processed back to the original payment method where possible.
• Posting times depend on banks/payment providers; no fixed timeline is guaranteed.

• Delivery fees are non-refundable once an order is dispatched/out for delivery.
• Where returns are allowed and initiated by the customer, return shipping costs are borne by the customer unless agreed otherwise.

Warranty terms vary by manufacturer and/or authorized distributor (inside or outside Kuwait). Warranty is void in cases of misuse, physical damage, liquid damage, tampering/modification, unauthorized repairs, or use outside manufacturer guidelines.

Warranty terms vary by manufacturer and/or authorized distributor (inside or outside Kuwait). Warranty is void in cases of misuse, physical damage, liquid damage, tampering/modification, unauthorized repairs, or use outside manufacturer guidelines.

10.1 Products from authorized distributors in Kuwait

Warranty is handled through the distributor/authorized service centers. We may direct the customer to the correct warranty channel depending on the product.

10.2 AX Store distributed products

We will collect/receive the product for inspection. If a manufacturing defect is confirmed, we will repair or replace subject to stock availability.

If out of stock, the customer may choose an equivalent value product or wait until the same product is available.

BNPL services are provided by third-party providers under their own terms and policies. AX Store’s role is limited to offering BNPL as a payment option and fulfilling orders under AX Store policies. Any BNPL-related disputes/fees/decisions are strictly between the customer and the BNPL provider, and AX Store bears no responsibility for such matters.

Email: [email protected]
WhatsApp: +965 22204965