Privacy Policy

This Policy explains how AX Store collects, uses, shares, and protects your personal data when you use our website, place orders, or contact us.

• Account data: name, phone number, email, and login details.
• Order & delivery data: address, order details, invoices, and delivery notes.
• Payment data: payments are processed via authorized payment gateways/providers. We do not typically store full card details.
• Support communications: messages and any attachments you provide for support/warranty (e.g., photos/videos).
• Technical data: IP address, device/browser type, pages visited, and cookie-related data for operational and analytics purposes.

• To process orders, deliver products, and provide after-sales support.
• To communicate with you regarding orders, support, and inquiries.
• To prevent fraud and protect accounts and transactions.
• To improve website usability, performance, and analytics.
• To send marketing communications only where permitted and/or with your consent, with an option to unsubscribe.

We may use cookies and similar technologies such as tracking pixels and analytics tools to enable essential site functions (e.g., cart/checkout), measure performance, improve user experience, and enhance the effectiveness of marketing campaigns (including remarketing).

This may involve collecting and/or sharing limited data such as pages visited, events like product views/add-to-cart/purchases, and technical identifiers (e.g., cookie identifiers, device/browser information) with analytics and advertising service providers in accordance with our settings and their policies.

We may also use server-side measurement (server-to-server events) to improve measurement accuracy and reduce fraud.

Your choices: You can control cookies through your browser settings. You may also manage ad preferences through the relevant providers’ ad settings.

We may share limited data on a need-to-know basis with trusted parties such as:

• Delivery/logistics providers for fulfillment.
• Payment gateways/providers to process payments/refunds.
• Technical service providers (hosting, security, analytics, messaging) to operate and improve the website.
• Authorities where required by law or lawful requests.

We apply reasonable technical and organizational measures to protect data. No online system can be guaranteed 100% secure.

We retain data only as long as necessary for service delivery and compliance with legal, accounting, and operational obligations, then delete or anonymize it when no longer needed.

• Update your account details through your account or by contacting us.
• Request access, correction, or deletion where legally and operationally applicable.
• Unsubscribe from marketing messages at any time.

Our website may contain links to third-party sites/services. We are not responsible for their privacy practices; please review their policies.

We may update this Policy from time to time by posting an updated version on this page. Continued use of the website constitutes acceptance of the updated Policy.

Email: [email protected]
WhatsApp: +965 22204965